Payment and refund policy
This policy serves as a clarity statement; to ensure that clients understand all there is to know about our billing and payment terms. Firstly, we must receive your signed engagement letter and non-disclosure agreement before commencing any job. The letter of engagement will state comprehensive details of the services we will be providing, the agreed one-off payments for services or periodic fees. Other salient conditions of the engagement will be included.
Installment and final paymentFor all engagements, an initial deposit of 60% of the agreed fee is payable before the project commences, which is matched with the client’s account. While the final payment of 40% is due to be paid once the job is completed. Fees relating to tax remittances, subscriptions and other such statutory collections on behalf of another party are to be paid fully at start of the project. Out-of-pocket expenses incurred while acting as agents of the client are reimbursable at the completion of the project; this cost is not included in the 40% final payment.
Cost Tracking and InvoicingA client is billed strictly on agreed fees and reimbursable costs incurred on your behalf. There is no time charge, except for instances where a project takes unexpected longer time to complete due to client delays; we may need to agree an extra charge. We will require your express consent before incurring any reimbursable expenses and forward invoices at various stages of payment for your project, also for the periodic fee invoice. Please note that all invoices will include 5% VAT in compliance with tax laws and receipt for payment will be issued to the client.
Payments and RefundsAll payments are via bank transfers/deposits; our bank account details will be stated in the invoices for each project. Cash payments and splitting payments beyond two installments are not allowed. The client also has the option of 100% payment before the job commences. We have a 25-day refund policy on terminations and dissatisfactions. We are keen on maintaining a working relationship with you and will not want disengagement for any reason. Let us know how we can serve you better. To process a refund for paid accounting services, you need to send an email request to firstname.lastname@example.org. Please note that our 25-day refund policy is only for our invoice fee charge, and does not cover refunds on tax remittances, out-of-pocket reimbursable, bank charges and any other similar expenses.
Cancellation and Termination of ServicesOur services have a 30 day termination policy which must be submitted to us in writing or via email. Terminations received less than 30 days to termination date will not be binding and the next monthly retainer fee will be paid by the client.
This policy covers our use of your personal information; we ensure proper safeguarding of your personal information and are committed to protecting your privacy. We collect information that is basically required to provide your services and job tasks and let you know how to modify or update your information details.